Complaints Against Builders - Property Owner Links

Organisations that deal with complaints against buildes and architects:

Architects' Registration Board

All architects must belong to the Architects' Registration Board and follow the Architects' Code. The ARB will deal with complaints against architects and can be contacted on 020 7580 5861.

Royal Institute of British Architects (RIBA)

Most architects belong to the RIBA and follow its Charter and Byelaws. RIBA has an internal conciliation and arbitration scheme to deal with complaints against its members. You can contact the RIBA on their public information line: 0906 302 0400 (premium rate).

Federation of Master Builders (FMB) and the MasterBond scheme

The FMB gives advice on how to choose a builder and details of its members in your area. It has a complaints procedure to deal with disputes with its members. There is also an independent arbitration service which uses the rules laid down by the Chartered Institute of Arbitrators.

The MasterBond scheme is part of the FMB. Builders who are members of the scheme are committed to carrying out work according to its principles and rules. Their work is covered by a warranty scheme called the MasterBond Warranty Scheme, which is backed by an insurance company. You will have to pay 1.5% of the contract price for this warranty and, in return, are covered for faulty materials or work and against structural damage, as well as having the work completed by another member of the scheme if your builder dies or goes out of business. To find out more about the FMB or the MasterBond Warranty Scheme, visit the FMB's website or phone them on: 020 7242 7583.

The Guild of Builders & Contractors

The Guild of Builders and Contractors was formed in 1992 by 14 builders. Their aim was to create a Guild consisting of reputable firms and individuals actively involved in the building industry who were experienced and knowledgeable and traded with integrity. The Guild of Builders and Contractors complaints management process is available to all Clients and Members, at no cost to the Clients or the Members.


Alternatively you may wish to contact your local Trading Standards Office.