If you are not happy with the level of service, communication or advice your solicitor is giving you and you are thinking of changing solicitors, there are questions you should ask yourself first. Here are some we believe may help:
We specialise in personal Injury claims. You will have a qualified lawyer handling your case who is experienced in all aspects of these types of claims and their main aim will be to give you a very high level of service, professionalism and above all vast experience of the law and the legal process in this area to bring you the best level of damages possible.
If you are thinking of changing solicitor you may be reluctant to discuss this with your current solicitor, as this may be a conflict you wish to avoid. We always recommend you speak to other solicitors first and have a good idea of who you want to transfer to. You then have to decide if you should complain first or just move. However, if you are using a Legal Expenses Insurance appointed solicitor, you may be obliged to bring a complaint for them to authorise a change under the policy. We can guide you through this and find most solicitors, in those circumstances, would rather an unhappy client go elsewhere, than stay with them against their wishes.
The first thing to do is contact us, so we can talk to you about your accident and help you decide what your best way forward is.